Human Asset Management

CIO Change Agent (Open Relo)


Resume of Candidate # 327528, CHIEF INFORMATION OFFICER
 
Enthusiastic, and driven professional with extensive operations management, program management, systems management and industrial engineering experience.  Specialized skills in designing and implementing business processes and systems to increase productivity and improve efficiency.  Proven track record of building strong, motivated and collaborative teams within a diversified workforce to achieve targeted goals.  Adept communicator, able to build rapport and connect with people at all levels.
 
Areas of Expertise:

·          Organizational Architecture
·          Process Improvement
·          Program Management
·          Project Management
·          Planning & Budgeting
·          Performance Metrics
·          Data Management
·          Strategic Planning
·          System Implementations
·          IT Management
·          IT Methodology
·          Leadership

CAREER HIGHLIGHTS
Productivity Management
Saved company nearly $11 million annually during first two years of program by spearheading project to reduce operating ratio through clerical attrition program.  
Saved $2 million annually by simplifying timekeeping process and resolving company late payroll issues. 
 
Program Management
Successfully established structured jobs and repeatability of program processes resulting in reducing program administrative staff by 25%.
 
Information Technology Management (CIO)
Reduced software enhancement project lifecycle from as much as 2 years to 9 months by establishing formal software quality assurance program and implementing progressive software engineering methods.
Successfully implemented major organizational initiative elevating capability of process poor software shop and IT operations group to a disciplined software engineering and operations administrations performance level.
Significantly decreased document filming cycle time (3 weeks to 3 days) and shortened document retrieval cycle time (2 ½ days to 1 day) by upgrading organization and installing digital document management system. 
 
Operations Management
Gained critical endorsement of plan from major accounts by creating an operating plan including facilities layout, equipment specification and roles, skill profiles and selection of people.
Identified over $20 million aggregate operating cost savings by developing operations analysis system for service operations and implementing work measurement and budgeting system to reduce operating ratio. 
Reduced division operating costs by $312,000, administrative support by $1.4 million and intermodal repair administrative costs by $500,000 annually by adapting and applying operations efficiency system to admin staff.
Successfully created comprehensive enterprise design including mission statement, policies, work standards, position descriptions, IS, chart of accounts, marketing presentations, and training.
 
Senior IT Management (Chief Information Officer)
  • Implemented and directed quality assurance, project management, and enterprise architecture functions.
  • Presented IT proposals to public board meetings, to legislative committees, and to individual legislators.
  • Delivered written and oral, group and individual, communications about IT directions and project status.
  • Administered IT goods and services procurement, and maintained contract terms and conditions model.
  • Developed vendor pool matched to needs and culture, negotiated contracts; managed vendor relations.
  • Participated as executive to fulfill fiduciary responsibilities and ensure statutory obligations compliance.
  • Selected, configured and enforced IS/IT methodologies, and automated architecture/engineering tools.
  • Selected enterprise architecture framework, and aligned IT initiatives with business goals attainment.
  • Identified IS/IT needs of individuals and workgroups, and interface needs of partners and customers.
  • Liaised with state CIO on development of agency IT strategy and implementation of state IT policy.
  • Evaluated and selected emerging technologies and created technology implementation programs.
  • Oversaw business architecture of the enterprise, and technical architecture of enterprise systems.
  • Prepared and controlled IT operations budget, program and project budgets, and cost accounting.
  • Implemented, monitored and controlled IT division service levels and customer service practices.
  • Contributed as executive and CIO to enterprise strategic planning.
 
General Management and Operations Management
  • Designed customer service plans; presented marketing program to customers and shippers’ association.
  • Supervised transportation service fulfillment and crew operations, and responded to customer issues.
  • Developed and administered safety program, investigated accidents, and managed accident scenes.
  • Simulated operations; tested service plan, validated cost projections and fuel vs. power allocation.
  • Coordinated emergency services and communicated with news media at accident scenes.
  • Designed transportation standing operations plan, and developed daily operations plans.
  • Developed pro forma financial statements; assisted with creation of chart of accounts.
  • Drafted and implemented policies; chaired IT governance committee.
 
Program Management
  • Implemented monthly marketing and technical support operational planning tools for field personnel.
  • Created program policies and procedures manual as well as a written Quality Assurance plan.
  • Developed structured team roles that channeled work to the least-cost level.
 
Organizational Development
  • Established essential IS/IT workgroups and role-based IS/IT job competency profiles, and designed jobs.
  • Developed career paths, established guidelines for hiring of IT staff; and created IS/IT training program.
  • Developed all human resources systems, and recruited qualified job candidates for a startup operation.
  • Transitioned IT staff from legacy system support; installed IT resource management best practices.
  • Implemented team building, and initiated transformation to participatory, collaborative workgroups.
  • Conducted hearings, resolved grievances; oversaw medical management and disability control.
  • Identified core competencies of IT division, then created and implemented sourcing strategy.
 
Industrial Engineering and Business Process Management
  • Created work automation strategic plans, as well as playscript-formatted procedures for manual work.
  • Initiated standards database, work measurement methods, activity-based costing and productivity metrics, short-term operations forecasting process, and service operations management system.
  • Developed enterprise business rules, and managed enterprise business processes.
 
Project Management
  • Implemented project management knowledge areas; executed project and risk management functions.
  • Wrote project vision statements and proposals and team charters; led system development programs.
  • Developed project work breakdown structures and contract statements of work.
 
PROFESSIONAL SUMMARY
 
Senior Program Manager, Major Energy Company                                         2006 – 2007
IT and Project Management Projects (2), State Medical Examiners               2005 – 2006
Internal Consultant, State Level Department of Administrative Services       2004 – 2004
Agency CIO/Administrator/Reengineering Project Manager,                          1998 – 2004
Senior Systems Analyst, Major Freight Line Company                                     1991 – 1997
External Consultant, Major Gas Supplier                                                           1988 – 1990
Assistant to VP Operations, Major Transportation Firm                                   1972 – 1987
 
EDUCATION
 
Bachelor of Arts, English, University of Oregon, Eugene, Oregon
 
PROFESSIONAL AFFILIATIONS
 
Institute of Industrial Engineers (IIE)
Association of Energy Services Professionals (AESP)
 
TRAINING
 
Market Research & Evaluation for Energy Efficiency Professionals, AESP; 2007
Personalysis Communication & Motivation, Management Technologies, Inc.; 2007
R.E.A.L. Consultative Selling, Frontline Learning, LLC; 2006
LEAN Enterprise Management, Institute of Industrial Engineers; 2003
Principles of LEAN Office and Administration, Institute of Industrial Engineers; 2003
Understanding Telecommunications, Franklin Research Group; 2002
Rational Unified Process (RUP) Overview, Rational Corp.; 1999
Unified Modeling Language (UML), Rational Corp.; 1999
Requirements Management with Use Cases, Rational Corp.; 1999
Time, Meeting & Project Management, Olympic Performance, Inc.; 1999
 
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